Terms & Conditions
Welcome to Moroccan Hand Made! These Terms and Conditions outline the rules and regulations for the use of our store, whether you are purchasing online, in-person, or through other means. By accessing or purchasing from our store, you agree to comply with these Terms and Conditions.
1. General Information
- Business Name: [Moroccan Artizan]
- Location: [Eastbourne ,UK, Fez, Morocco]
- Contact Information: [ youssef@moroccanartizan.com]
Our store specializes in handmade Moroccan products crafted with care and authenticity.
2. Products
- All items are handmade and may feature slight variations in colour, size, or texture due to their artisanal nature.
- Product descriptions and images are provided to the best of our ability, but minor differences may exist.
3. Orders
- Orders can be placed through [moroccanartizan.com].
- Orders will be processed within [timeframe], and you will receive a confirmation notification once your order is confirmed.
4. Pricing
- All prices are listed in [currency, e.g., £ and include applicable taxes unless stated otherwise.
- Prices are subject to change without prior notice but will not affect orders already placed and confirmed.
5. Payments
- Accepted payment methods include [list methods: credit card, bank transfer, mobile payment apps].
- Full payment is required to confirm your order unless otherwise agreed upon.
- For custom or bulk orders, a [50%] deposit may be required.
6. Shipping and Delivery
- Delivery is available to locations within [specified regions, e.g., Morocco or international locations].
- Shipping costs are calculated based on weight, size, and destination.
- Estimated delivery times are [15 days], but delays may occur due to unforeseen circumstances.
- Once an item is shipped, we will provide tracking information where applicable.
7. Returns and Refunds
- Due to the handmade nature of our products, all sales are final unless the item is defective or damaged upon arrival.
- If you receive a defective product, contact us within [15 days] with proof of damage (photos/videos).
- Approved returns will be eligible for a replacement, store credit, or refund.
8. Custom Orders
- Custom orders are welcome but subject to availability and feasibility.
- A detailed description, agreement, and upfront deposit are required to confirm a custom order.
- Custom orders are non-refundable.
9. Intellectual Property
- All content, including product designs, images, and store branding, is the intellectual property of Moroccan Hand Made unless otherwise stated.
- Unauthorized reproduction or distribution of any content is prohibited.
10. Privacy Policy
- We respect your privacy. Your personal information is used solely for processing orders and will not be shared with third parties without your consent.
11. Limitation of Liability
- Moroccan Hand Made is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
- It is the customer’s responsibility to ensure products are used as intended.
12. Dispute Resolution
- Any disputes arising from transactions will be governed by the laws of Morocco.
- Efforts will be made to resolve disputes amicably. If unresolved, disputes will be subject to the jurisdiction of the courts in [Fez, Morocco].
13. Changes to Terms
- Moroccan Hand Made reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting to our website or notifying customers directly.
By purchasing from our store, you confirm that you have read, understood, and agreed to these Terms and Conditions.
For questions or further assistance, please contact us at youssef@moroccanartizan.com.
Thank you for supporting Moroccan craftsmanship!